Frequently Asked Questions
Is EzMP4 Safe?
EzMP4 is completely free from ads and will never bombard you with pop-ups or force you into enabling notifications or downloading suspicious softwares on your device. There are no third-party scripts on the website except for Google Analytics, no user data is collected. Your privacy is respected, and all interactions remain anonymous.
Is there a refund or money-back guarantee?
Yes, we offer a 7-day money-back guarantee, no questions asked. Just send us an email at [email protected] within 7 days of your subscription, and we will refund the full amount.
How can I select the video quality?
Click on the quality option that says '720p' in the URL field. This will open the 'Select Quality' box. Here, you can choose the video quality from 360p to 1080p.
Is there a limit on the number of videos I can download per day?
There is no limit, you can download as many videos as you need.
Is there a maximum length limit for the videos I can download?
You can download videos that are up to 3 hours long.
What is the 'Something went wrong. Please check the video URL and try again!' error?
This error occurs if the video link you've entered is incorrect or if the video is unavailable. Please open the URL in your browser to verify if it's correct, then copy the URL from your browser's address bar and try again.
If you've tried everything and are still getting this error, please send me an email at [email protected] with the video link. I'll fix this issue as soon as possible.
My question is not listed here.
If you have a question not covered here, please email me at [email protected] and I'll try to get back to you within 24 hours.